Returns
If you are not entirely satisfied with your purchase, we are here to help.
You have 30 calendar days to return the item you purchased from the date you received it.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at patty_fountain@icloud.com and send your item to: Pretty Cozy Things , Cay View Lane, West Bay Street, #4, Vista Marina Sub-Division , N1092 Nassau , Bahamas.
Shipping
To return your product, you should deliver it directly to the address noted below or mail to: Pretty Cozy Things , Cay View Lane, West Bay Street, #4, Vista Marina Sub-Division , N1092 Nassau , Bahamas
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
